Frequently Asked Questions
Everything you need to know about your sewing journey and our machines.
What types of sewing machines do you offer?
We carry a wide range of machines including mechanical, computerized, embroidery, sergers, and heavy-duty industrial models to suit every skill level from beginner to professional.
Do your machines come with a warranty?
Yes, all new sewing machines come with a standard manufacturer's warranty. Specific terms vary by brand, but most cover parts and labor for at least one to five years.
How much does shipping cost for heavy machines?
We offer free standard shipping on all orders over $99. For larger industrial machines requiring freight delivery, additional fees may apply and will be calculated at checkout.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the machine in its original packaging for a full refund or exchange.
Are accessories and presser feet included?
Most machines include a starter set of accessories such as bobbins, needles, and basic presser feet. Please check the 'What's in the Box' section on individual product pages for specific details.
Do you provide technical support for setup?
Absolutely. Our expert team is available via phone or email to help you with initial setup, threading issues, and basic troubleshooting to get you sewing right away.